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Opening in-game browser freezes Mac client (post-Mosaic)

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.04.30 04:26:20 - [1] - Quote Hey guys, I've already submitted a tech-support ticket but thought I'd put this out there to see if anyone else is having similar issues. When attempting to open the in-game browser, the Mac client freezes. To restart the client, I am required to force quit in Activity Monitor the 3x Eve Online processes and the wine server process. If I only force quit the client process and restart a new client session from the existing launcher session, the new client session will not start at all. Upon restarting the client and launcher from scratch, sometimes the browser will load successfully, but most of the time it will freeze again. Trouble-shooting steps are listed below: Restarted client and tried opening in-game browser again - client freezes Tried opening with different website (browser bookmark shortcut) - client freezes Tried opening with different account on same computer - client freezes Tried opening igb both docked and undocked - client freezes I'm running latest client and launcher. This issue has only been noticed since the Mosaic patch a few days ago. Prior to that, client was running smoothly. Client: v13.04.878744 Launcher: v2.2.878305 OS: Yosemite, v10.10.3 (latest) Mac Specs: iMac 27in, late 2013; 3.5GHz i7 24gb memory, GeForce GTX780M Best regards, Beng Hin
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.04.30 10:54:05 - [2] - Quote Reproduced the issue on my old MBP. This is on the back of a full wipe and re-install from scratch after I just got the iMac 1x week ago. MacBook Pro (15in, Late 2011) 2.2GHz Intel i7, 8GB RAM, Radeon 6750M 512mb OSX Yosemite 10.10.3
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.05.02 07:09:26 - [3] - Quote Issue reproduced with latest client update v13.04.879216 Support ticket was also updated.
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.05.04 10:22:29 - [4] - Quote Quote: I'm having the same issue right now. If I skip the launcher, everything seems to work. Just tried this technique this morning, didn't get a single successful in-game browser launch in 10x attempts (on the iMac). Seems to have less of an issue on the MacBook though. I had an initial crash when first trying to launch the IGB (using EVE launcher) and then none after (opening client directly).
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.05.04 15:44:53 - [5] - Quote AND.... it froze with today's update as well v13.04.879429
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.05.06 14:35:46 - [6] - Quote Well, it was working fine in Yosemite until Mosaic was released. Even now with the small bi-daily patches, it's still freezing about 80% of the time. Now on v13.04.879797 I don't think it's an API thing either as I have the browser freeze when opening on a Google bookmark.
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.06.04 12:37:32 - [7] - Quote Still had this issue recur with latest Carnyx update. Still seems intermittent between client start-ups (crashed on iMac, browser loaded on MBP). Will try more trouble-shooting tonight.
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.06.06 07:01:42 - [8] - Quote So I just did some more testing at home and got interesting results. Both my iMac and MBP are updated to the latest Carnyx patch (v13.05.896464) as of 6-Jun. Both running OSX v10.10.3. iMac (Account A, Char 1): Started game as normal & opened IGB from sidebar - Freezes (Account A, Char 1): Force-quit 2x EVE and the wineserver processes, restart game and retry same - Freezes (note that I didn't restart launcher) (Account A, Char 1): Force-quit all EVE-related processes and restart launcher - Freezes (Account A, Char 1): Rinse & repeat above, this time try opening to different bookmark directly (Google) - Freezes (Account A, Char 2): Rinse & repeat above, this time try 2nd character on same account - Freezes (Account B, Char 1): Rinse & repeat above, this time try 3rd character on 2nd account - Freezes MacBook Pro (Account B, Char 1): Started game as normal & opened IGB from sidebar - No freeze (Account B, Char 1): Re-open IGB from both sidebar and bookmarks several times - No freeze (Account B, Char 1): Quit client & launcher and restart login process 5x times - No freeze (Account A, Char 1): Quit client & launcher and restart login process 2x times - No freeze TL:DR, the IGB now works on my MBP with both accounts, and consistently freezes on my iMac. I had no issues with the updating process on either one and for all intents and purposes the game is the same on both, apart from this VERY annoying in-game browser bug on the iMac.
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.06.16 15:31:21 - [9] - Quote Unfortunately still freezing with latest update. Also now intermittently crashes on the MBP so the bug is very inconsistent. Client v13.05.903157 Yosemite 10.10.3
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.10.13 05:14:59 - [10] - Quote Jimronius wrote: Yep ++1 to that list. Late 2013 15-inch Retina MacBook Pro 2.6 GHx Core i7 16GB 1600 MHz DDR3 NVIDIA GeForce GT 750M 2048 MB OS X 10.9.5 I notice that when someone gives me a URL the game freezes.. Mouse still moves but I cannot Alt+tab out of the game to close it.. I have to hold down the power button and restart the computer. Is there a way to force close the game at that point? REALLLY fustrating.. been going on for a while. I keep Activity Monitor running on a separate screen and force quit 2x 'EVE Online' and 1x 'wineserver' process. You still have to restart the client but it saves restarting the whole computer.
Beng Hin Shakiel KarmaFleet Goonswarm Federation 1	Posted - 2015.12.09 11:02:27 - [11] - Quote New patch so I was hoping that this god-damn issue would go away but it's still persistent. This time using my old folks iMac (so not even my older MBP or my own iMac) Yosemite 10.10.5 iMac 27in mid-2011 3.4gHz i7 w 12GB RAM It's extremely frustrating as I'm constantly terrified to accidentally click an out-of-game link
Beng Hin Shakiel KarmaFleet Goonswarm Federation 2	Posted - 2015.12.10 04:37:03 - [12] - Quote imfineashell wrote: Try this Client Repair Tool: http://content.eveonline.com/client_repair/351/EveRepairTool.tgz I did it this morning and it fixed everything for me, including the in-game browser. Was initially hopeful as I had 2x start-ups with no issues opening IGB shortly after logging in. However, the next 4x attempts failed. Attempt #1 & #2: attempted to open IGB immediately Attempt #3: waited 5min before attempting to open IGB Attempt #4: closed launcher and client and re-did Eve Repair Tool. Waited while it downloaded latest patch again but then failed after attempting to open IGB
Beng Hin Shakiel KarmaFleet Goonswarm Federation 2	Posted - 2016.01.17 10:47:12 - [13] - Quote I have to say, since returning from vacation 2 weeks ago, the IGB has not crashed once! Hopefully this performance continues touch wood but it's a bit concerning that it was apparently fixed without the root cause being identified so there is the risk of recurrence.

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